Exceptional Customer Care

This workshop begins by looking at why customers are vital, what they actually buy- and what customer care means

Aims of the course
  • Ten reasons why quality customer care can double your turnover
  • Discover easy-to-use skills that can make customer care a reality, in your company
  • How to communicate a positive image, in order to generate more business
  • Learn questioning and listening skills, that help the customer to buy
Key topics include
  • Why customer care is the key business issue of today
  • Understanding customer needs and expectations
  • Perception and first impressions
  • Nine avoidable upsets- how to prevent them Internal customer care
  • How customer care encourages repeat business
This workshop covers
  • Why customer care is the key business issue of today
  • Understanding customer needs and expectations
  • Perception and first impressions
  • Nine avoidable upsets- how to prevent them Internal customer care
  • How customer care encourages repeat business
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How would you like to double your sales enquiries, orders or bookings from your sales emails, sales letters, brochures, website and exhibition stand, without spending a penny more?