Customer Service Excellence Certification
Available to companies and organisations in any sector, Customer Service Excellence operates on three levels.
It is a means to benchmark user experience against a national framework, an opportunity to develop customer service skills, and a valuable tool for those striving to be the best they can be.
Centre for Assessment offers robust assessments against the Customer Service Excellence Standard.
Request a free, no-obligation quote for CSE Certification.
Recognising customer groups and evaluating their needs and expectations is the heart of the Customer Service Excellence Standard.
Designed to challenge organisational culture in relation to the focus on internal/external customers and based on extensive research, the national framework provides an opportunity to benchmark what you are doing, ensuring that you are providing a first-class service.
Whether you seek external recognition for excellent practice and/or a practical tool for continuous improvement, Customer Service Excellence will help you measure the quality of your service and meet your objectives.
Make an enquirySpeak to our team on 0161 237 4080
Customer Service Excellence is a framework of 57 elements grouped in five criteria:
- Customer insight
- Organisational culture
- Information and access
- Delivery
- Timeliness and quality of service
These cover every aspect of customer service, including customer journey mapping, complaints, first contact resolution, data protection, social responsibility/engaging communities, innovation and much more
- act as a beacon for others in your sector;
- benchmark your service against a national framework;
- continuously develop your service, based on customer need;
- demonstrate excellence in your customer experience;
- drive a customer-focused culture within your organisation;
- gain an advantage over your competitors;
- increase customer satisfaction and retention;
- receive external recognition for best practice within your organisation;
- reduce complaints;
- reduce inefficiency, saving time and money;
- up-skill your staff through improved recruitment, training and retention processes.
We can assist your whole journey from initial research into whether CSE is right for you – and whether this is the right time to apply – through to bespoke workshops and awareness sessions, pre-assessment services and post-assessment support.
Customer Service Excellence needs to work for everyone associated with your organisation. Contact us to discover more.
Speak to our team on 0161 237 4080
CSE-certified organisation in the public, housing or library service sector are welcome and encouraged to come to our in-person or online networking groups. This is a great opportunity for you to connect with like-minded colleague, share your experiences of CSE certification, and gain practical ideas that you can take back to your organisation.
Read more here
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Customer Service Excellence is a complete framework to ensure the experience of your customers/service users is the best it can be.
It complements and enhances several of Centre for Assessment’s other products such as Lexcel and ISO 9001. We may be able to complete consecutive assessments against multiple Standards, minimising any potential disruption to your day-to-day activities.
Customer Service Excellence also links closely with the British Standards around Valuing People.
We would encourage you to consider how multiple Standards can work in parallel to strengthen your business or organisation.
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