How Quality Management Can Help You Improve The Customer Experience
More and more organisations are shifting towards a customer-centric approach. Naturally, the benefits of placing your customers at the core of your business speak for themselves: happier shoppers, improved processes, and a potential 60% increase in profitability. But before you head straight to implementation, you need a strategy. Here, we discuss the rise of customer centricity, and why quality management is at the heart of successful execution. 29/08/23